Customer Care

If you need help placing an order, tracking your delivery or arranging an exchange, we’re here to help.

Email us at [email protected]

Order Process

The customer makes the order by following these six steps:

Step 1: The customer adds the chosen items to the cart after choosing the model and the desired color. The cart is available at any moment for changes and order validation.
Located at the top right of the screen, the cart informs the customer that the selected items have been saved by showing the number of products in it.

Step 2: The customer verifies the details of his or her cart which can still be modified at any moment. The customer then validates the order after choosing the delivery method.
At this stage, the total order amount including taxes contains only the price for items themselves. The delivery costs will be indicated later during the order validation process.

Step 3: The customer creates a customer account by completely entering his or her details (delivery and billing information). Fields marked with an asterisk (*) are mandatory fields; it must be specified that, unless stated otherwise by the customer, the billing address will automatically be the same as the delivery address.

Step 4: When validating the order summary, the customer expressly accepts the general terms and conditions of sale currently in place on the website.

Step 5: The customer chooses the delivery method (the price varies depending on the product and destination) and then the payment method. The customer is then redirected to the secure payment site where payment details can be entered. The payment is made online by credit card. The customer will finalize acceptance upon verifying his or her bank details (credit card number, expiration date, and CVV).

The customer will have to enter his or her credit card number, its validity date, and the 3 CVV digits on the back of the card. If the payment is accepted, the customer will be redirected to an order confirmation screen on the website.

If the payment fails to go through, the customer has up to five chances to re-enter the correct bank information. Upon being refused five times, the customer will be redirected to a screen on the website, which explains the payment failure.

When a customer places an order, it implies complete and unconditional compliance with the present terms and conditions of sale. Note that the customer is charged when the order has been validated and not when the item has been mailed.

Order Confirmation

Within an hour of making the order, the customer will receive a confirmation email with:

-Record of the order
-The details concerning the items ordered
-The total price
-Delivery costs
-Calculation of shipping and delivery dates
-The chosen method of payment